Privacy Policy

Effective Date: 1 March 2025

1. Introduction

Riandi Beyers (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

2. Information We Collect

We collect the following information when you use our services:

-Contact Information: Name, email address, phone number, and company details.

-Call Data: Recordings of AI-handled calls, transcripts, and customer interactions.

-Lead Information: Customer names, phone numbers, and appointment details.

-Technical Data: IP addresses, device information, and usage logs.

3. How We Use Your Information

We use the collected information to:

-Deliver and improve our AI voice employee services.

-Book appointments and respond to customer inquiries.

-Provide customer support and troubleshoot issues.

-Analyze service performance and enhance AI capabilities.

-Comply with legal obligations.

-Communicate with you through SMS or other communication methods, including sending updates, promotions, and other relevant information.

4. Opted-in SMS Information

Riandi Beyers values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities, unless required by law, or in connection with a legal obligation.

5. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our site, processing transactions, or performing other functions on our behalf.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction.

6. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration or destruction. While we take steps to protect your data, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

-Access, update, or delete your personal information.

-Withdraw consent for data processing (where applicable).

-Request a copy of the data we hold about you.

If you wish to unsubscribe from our SMS services or change your communication preferences, please follow the opt-out instructions included in our SMS messages or contact us directly at [email protected]

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.

10. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]